1 reviews | Active since Sept 2016
unfair billing and not delivering as advertised
<p>Vodacom has not even rep**** to my previous Hellopeter complaint, so lets try again.</p> <p> </p> <p>I have a flexi R150. I get R150 airtime everymonth. So yesterday I wanted to purchase a recurring 1gig top data bundle every month from the R150 airtime. It is NOT an open contract. You only get airtime.</p> <p> </p> <p>Today I see I have been charged, extra on this account, R149 for next months 1gig top up and R64.57 for this months 1gig top up. How can this be added to my account of I have airtime from which it can be purchased??</p> <p> </p> <p>Please cancel the 1gig top recurring and credit me the FULL amount of R149 and R64.57 for this recurring 1gig data.</p> <p> </p> <p>then, this new line was done ONLINE and the sales man said there is no sim and connection fees. NO fees. And yet I am being charged R97 for connection fees. Please credit this also from my account.</p> <p> </p> <p>Then Vodacom advertised with my handset that you get 10gig of data once off. I didnt get 10gig of data. I only got 5.67gig of data. Please add the extra data that you advertise and promised.</p> <p> </p> <p>Then, This is a prepaid contract and on prepaid contracts or sims you dont pay for CLIP. my CLIP is not activated. Please activate free of charge</p> <p> </p> <p>Then, the LTE is not enabled on this sim card. I tested it with other vodacom sim's and the other showed LTE and this one refuses to connect to your LTE network.</p> <p> </p> <p>VODACOM, this is NOT acceptable. Look at all the problems I am having and you want me to support your business??? And I queried the problems with you @vodacom111 on twitter but they are useless.</p> <p> </p> <p>Please call me for account detail</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per our telephonic discussion, this query has been resolved.
Regards,
R. Maart
As per our telephonic discussion, this query has been resolved.
Regards,
R. Maart
