Unfair billing

<p>My Daughter goes into vodacom every month to pay my account as I am now living in Zambia for the next 2 years. Two weeks ago I recieved an sms stating that I owe R1046. My daughter went in to find out what this is about and they said that because she pays between the 23rd and 28th that they then bill me for the remainder days of that month. Due to this they have suspended my number. I called them this morning and they confirmed R1046 but when my daughter went in this afternoon they charged R2000. How is this fair or right even. They cannot charge me extra for paying early every month? Not to mention the fact that my co tract includes call time that is meant to be put onto my phone monthly - this is a two year contract which expires in February 2018 and to date I have only recieved two months of call time. What has happened to the rest????. I would like a refund of both call time owed and the extra days of R1046 and the penalty fee they have charged me. This is not right. It is just plain highway *******. Please can you help me. </p>