1 reviews | Active since Mar 2014
Unfair billing
On 19 June 2017 I requested information from Vodacom so that I could cancel my satellite subscription as from end Jul 2017, knowing that I need to give Vodacom one month notice. After numerous e-mails I only received the info from Vodacom on 17 Jul. Now they have billed me for Aug as well saying I only gave notice on 17 Jul. I explained to them that if they had provided me the info in Jun I would have cancelled in Jun. They refuse and have taken the money from my bank account.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,