AH
Aneesa H
1 reviews | Active since Apr 2013
31 Jan 2015, 20:53
Unfair billing
When i went to upgrade, I asked if i would be able to use the R200 i got to purchase data and use for calls, the saleslady at the pavillion store in westville said i could. I now purchased the bundle but my airtime hasn't been deducted, but is going to be billed to my account. As it is the lady said i only have to pay for my old phone in jan plus expect a pro rata billing for the new phone which i was ok with but when I phoned vodacom the other day to find out about my contract they say I have to pay till April! My budget did not accommodate for paying for 2 phones and now this extra billing for my data!!!???? Vodacom must needs to accommodate me now as I have been a lotal customer for years!!
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Replies (1)Vodacom's replyOfficial
01 Feb 2015, 07:48Hello aneesa hattia,
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2015, 07:48
Official
Hello aneesa hattia,
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
