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Gugu M

1 reviews | Active since Feb 2021

01 Jun 2023, 13:35

Unfair Behavior - Extend Contract when was asked to end it

Good day,

I have serious problem with Vodacom, first service is pathetic and I cannot believe I continued with this contract from inception I had received nothing but staff attitude and poor service.

One I called and notify you way before June I cannot continue with this contract due to financial reasons and I told you I am not extending my contract YOU REFUSED AND SAID BECAUSE I HAD BEEN IN ARREARS in your sober mind why would you force a customer to continue with contract when they tell you they can't????

Your agent said to me in the contract it state that, I went and read the contract I have nowhere it state that IF I AM IN ARREARS I AM FORCED TO CONTINUE WITH CONTRACT FOR THE MONTHS I WAS IN...please send me copy of that clause???? in your copy because on mine it's not there maybe was made to sign for it on yours definitely it is not on mine.

Then you continued with contract and add month amounts when I did not even have access of service....what was I charged for????? In my knowledge when I called was told +-R4000 then received email talking about +R7000 where is it from, because of my health currently and at work this is an issue I decided to contact the Nadene Bezuidenhout whom I paid discounted amount as communicated and sent proof of payment then requested paid up letter then she is telling me stories that it was arrears this account is not settled and I need to call Vodacom when I called was told my account is handed over I need to contact legal.

I am sick of Vodacom pathetic service and don't care attitude. All I know I do not owe you anything and I want paid up letter than we go separate ways never meet again.

So, sort this out I don't need this back and forth enough of your staff bad attitude and poor service

Regards Gugu

0
Replies (3)
Vodacom
Vodacom's reply01 Jun 2023, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
GM
Gugu M's update08 Jun 2023, 08:23
Reviewer Update
You are not able to contact me because???

I want paid up letter and leave me alone as you not calling - yesterday it rang once and today I answered no one spoke....and you called? I want nothing to do with a company that doesn't care or listen
GM
Gugu M's update29 Jun 2023, 16:56
Reviewer Update
Good day, I have serious problem with Vodacom, first service is pathetic, and I cannot believe I continued with this contract from inception I had received nothing but staff attitude and poor service. One I called and notify you way before June I cannot continue with this contract due to financial reasons and I told you I am not extending my contract YOU REFUSED AND SAID BECAUSE I HAD BEEN IN ARREARS in your sober mind why would you force a customer to continue with contract when they tell you they can't???? Your agent said to me in the contract it state that, I went and read the contract I have nowhere it state that IF I AM IN ARREARS, I AM FORCED TO CONTINUE WITH CONTRACT FOR THE MONTHS I WAS IN... please send me copy of that clause???? in your copy because on mine it's not there maybe was made to sign for it on yours definitely it is not on mine. Then you continued with contract and add month amounts when I did not even have access of service.... what was I charged for????? In my knowledge when I called was told +-R4000 then received email talking about +R7000 where is it from, because of my health currently and at work this is an issue I decided to contact the Nadene Bezuidenhout whom I paid discounted amount as communicated and sent proof of payment then requested paid up letter then she is telling me stories that it was arrears this account is not settled and I need to call Vodacom when I called was told my account is handed over I need to contact legal. I am sick of Vodacom pathetic service and don't care attitude. All I know I do not owe you anything and I want paid up letter than we go separate ways never meet again. So, sort this out I don't need this back and forth enough of your staff bad attitude and poor service. I have been waiting for settlement letter until today - this is same reason I want nothing to do with your poor service since last year dealing with same issue but not resolved. Regards Gugu