CD
Carla D
1 reviews | Active since Sept 2016
27 May 2020, 09:00
UNFAIR AS USUAL
Just as I started to get a little faith in Vodacom they come along and crush it again.
I have had a problem with their option of Data refill for MONTHS NOW!!! Finally they sorted our my problem. BUT THE REFUND is pathetic. They took over the R100 rand since my last refund and when I complained they gave me back R29
Shameful that you would do that to one of your loyal supporters since the beginning. I would like a proper refund to be done please. Go and do your homework on ref: ***.
Shameful Vodacom. *****ing from your customers!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 May 2020, 11:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2020, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CD
Carla D's updateReviewer Update
27 May 2020, 14:07Hello,
I know how the data refill works... that is my problem... you people do not read my complaints correctly. I know you gave me R29 BUT YOU TOOK EXACTLY 111 Rand which is equivalent to 37 times the data refill kicked in since I got my last money paid in on 3rd Feb 2020 the amount of R 86.00.
You see we have tried everything to cancel this data refill as he is not using data on this phone at all. All he uses is WIFI. So since R86.00 was paid in on the 3rd Feb till the date that you did manage to cancel (finally) this date refill you took wayyyyyy more than R29.
Now you tell me. Why should I be happy with a R29 offer when with the incompetence of Vodacom a simple thing like data refill could not be cancelled now matter how many people I spoke to or messages I got etc. Bear in mind that we have been trying to cancel this since December 2019. R29 is pathetic compared to the R111 you took from me.
So what does the Vodacom consumer website team have to say to me now?
I look forward to hearing from you.
Kind Regards
Carla
I know how the data refill works... that is my problem... you people do not read my complaints correctly. I know you gave me R29 BUT YOU TOOK EXACTLY 111 Rand which is equivalent to 37 times the data refill kicked in since I got my last money paid in on 3rd Feb 2020 the amount of R 86.00.
You see we have tried everything to cancel this data refill as he is not using data on this phone at all. All he uses is WIFI. So since R86.00 was paid in on the 3rd Feb till the date that you did manage to cancel (finally) this date refill you took wayyyyyy more than R29.
Now you tell me. Why should I be happy with a R29 offer when with the incompetence of Vodacom a simple thing like data refill could not be cancelled now matter how many people I spoke to or messages I got etc. Bear in mind that we have been trying to cancel this since December 2019. R29 is pathetic compared to the R111 you took from me.
So what does the Vodacom consumer website team have to say to me now?
I look forward to hearing from you.
Kind Regards
Carla
CD
Carla D's update27 May 2020, 14:07
Reviewer Update
Hello,
I know how the data refill works... that is my problem... you people do not read my complaints correctly. I know you gave me R29 BUT YOU TOOK EXACTLY 111 Rand which is equivalent to 37 times the data refill kicked in since I got my last money paid in on 3rd Feb 2020 the amount of R 86.00.
You see we have tried everything to cancel this data refill as he is not using data on this phone at all. All he uses is WIFI. So since R86.00 was paid in on the 3rd Feb till the date that you did manage to cancel (finally) this date refill you took wayyyyyy more than R29.
Now you tell me. Why should I be happy with a R29 offer when with the incompetence of Vodacom a simple thing like data refill could not be cancelled now matter how many people I spoke to or messages I got etc. Bear in mind that we have been trying to cancel this since December 2019. R29 is pathetic compared to the R111 you took from me.
So what does the Vodacom consumer website team have to say to me now?
I look forward to hearing from you.
Kind Regards
Carla
I know how the data refill works... that is my problem... you people do not read my complaints correctly. I know you gave me R29 BUT YOU TOOK EXACTLY 111 Rand which is equivalent to 37 times the data refill kicked in since I got my last money paid in on 3rd Feb 2020 the amount of R 86.00.
You see we have tried everything to cancel this data refill as he is not using data on this phone at all. All he uses is WIFI. So since R86.00 was paid in on the 3rd Feb till the date that you did manage to cancel (finally) this date refill you took wayyyyyy more than R29.
Now you tell me. Why should I be happy with a R29 offer when with the incompetence of Vodacom a simple thing like data refill could not be cancelled now matter how many people I spoke to or messages I got etc. Bear in mind that we have been trying to cancel this since December 2019. R29 is pathetic compared to the R111 you took from me.
So what does the Vodacom consumer website team have to say to me now?
I look forward to hearing from you.
Kind Regards
Carla
CD
Carla D's updateReviewer Update
29 May 2020, 11:26I rep**** to you and now it seems I ma being ignored one more time. Will I ever get a reply from you again?
I still feel I was poorly refunded for the amount that I lost out on.
I still feel I was poorly refunded for the amount that I lost out on.
CD
Carla D's update29 May 2020, 11:26
Reviewer Update
I rep**** to you and now it seems I ma being ignored one more time. Will I ever get a reply from you again?
I still feel I was poorly refunded for the amount that I lost out on.
I still feel I was poorly refunded for the amount that I lost out on.