EN
Ellias N

1 reviews | Active since Jul 2012

18 Oct 2018, 14:09

Unfair and pathetic Service

I have placed an Online sales order which went on deal. It was a Sony L1 with a PS4. I have waited for five weeks. I used to call everyweek at there was no stock of the PS4 and they are awaiting stock. Now I have been told that the order was cancelled and that there is no deal to recreate that order. In the first place I was never called by Vodacom and informed of this. I had to always call to see what was happening. You advertise for a product and do not deliver. This is not good practice. If there was stock issues Vodacom should have removed the offer from its website immediately. I am a very disappointed customer. Vodacom is a big reputable company and needs to keep up to their corporate standards.

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Replies (2)
Vodacom
Vodacom's reply18 Oct 2018, 15:28
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply18 Oct 2018, 16:18
Official
Dear Ellias, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards Consumer Website Team(SA)