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Tanya M

1 reviews | Active since Jan 2011

26 May 2025, 10:41

Unfair and garbage services

I have requested to downgrade my package as I no longer use my mobile for business and it makes no sense to accumulate minutes and data that I do not use. I was requested to pay an amount of R4800 as my account was in arrears that was on the 4 December 2024. Payment t was made and to date my package was not processed and all vodacom tell me is that the person you spoke to isn't at work. In addition to that I am receiving a letter of demand as I refuse to pay on the current package as I explicitly requested a downgrade. I am disgusted by the level of incompetence and accountability by this provider

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Replies (4)
Vodacom
Vodacom's reply26 May 2025, 12:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

TM
Tanya M's update28 May 2025, 07:46
Reviewer Update
It is unless to be called by three different people and each time you having yo explain this is something " they have escalated to management". First call at 13h36 yesterday, having to explain everything and be told we will investigate and comeback with we agree with you, but you were not send the terms of downgrade. No comprehension and accountability whatsoever. Third call at 15h48 - Agent ask me to explain what the problem was? there is nothing on their system. That's when I lost it. You tell me I can downgrade , the apologies for wrong info > promise to call and resolve it> after follow ups> the person you spoke to is not here? Another escalation and manager will call you> no phone call> Agent call you to say what you saying happened, but did not happen? > another agent tells you your query foes not exist. Please cancel my contact and reverse any charges as at 02 December 2024. Your service level is getting worse by a minute, with no resolution or accountability.
TM
Tanya M's update28 May 2025, 11:52
Reviewer Update
Classic Vodacom... now my query has been closed..Dear Vodacom Customer. Your service ticket with reference number ****** has been closed. Thank you Vodacom. How is this even possible?
Vodacom
Vodacom's reply05 Jun 2025, 10:24
Official
Dear Tamya.
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
 
Our records show that your query has been taken care of and feedback on this matter has been provided.

Please accept our sincere apologies for any aggravation caused.
 
Regards
Vodacom Consumer Website Team

Best regards,