SS
Sonette S
1 reviews | Active since May 2012
01 Jun 2020, 09:07
Unfair advantage
I am LIVID!!! After 20+ years with Vodacom, this is how you treat someone? Gosh after 20 years and NEVER missing a SINGLE payment and you only give someone the BARE MINIMUM!!! You are ripping people off!!!!!! We have fibre at home and we pay NOTHING compared for data bundles on a phone!!!! You sit in your fancy offices and people have to fork out thousands for having contact with the outside world!!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Jun 2020, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jun 2020, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jun 2020, 17:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent department on the 01-06-2020 and was advised accordingly with regards to your promotional 1GIG data bundle. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2020, 17:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent department on the 01-06-2020 and was advised accordingly with regards to your promotional 1GIG data bundle. Regards Consumer Website Team
Best regards,
SS
Sonette S's updateReviewer Update
05 Jun 2020, 10:18That doesn't solve the problem though. The 1GB promotional data bundle was allocated and thus honoured, but then TAKEN AWAY... So you give me something that I've started using and then you take it away? THAT'S THEFT!!!!
SS
Sonette S's update05 Jun 2020, 10:18
Reviewer Update
That doesn't solve the problem though. The 1GB promotional data bundle was allocated and thus honoured, but then TAKEN AWAY... So you give me something that I've started using and then you take it away? THAT'S THEFT!!!!
SS
Sonette S's updateReviewer Update
09 Jun 2020, 09:18That doesn't solve the problem though. The 1GB promotional data bundle was allocated and thus honoured, but then TAKEN AWAY... So you give me something that I've started using and then you take it away? THAT'S THEFT!!!!
SS
Sonette S's update09 Jun 2020, 09:18
Reviewer Update
That doesn't solve the problem though. The 1GB promotional data bundle was allocated and thus honoured, but then TAKEN AWAY... So you give me something that I've started using and then you take it away? THAT'S THEFT!!!!