CJ
Cornelia J

1 reviews | Active since Feb 2012

08 Jun 2018, 14:08

Unfair account

I was on a corporate account until 31.5.2018 under spend manager. From 1 June 2018 the account has been transferred to my own account. Everything used for May is for the corporate accountToday 8 June 2018 I received and email with the May account that will be deducted from my account on 30.6.2018 I phoned Vodacom and spoke to Pam and Ayanda and they told me that Im liable for the account of May and I have to claim it back if I feel they have to pay it. There is no way that a Government Dept will pay me back. Vodacom was suppose to send this account to the Dept and they have to fit the bill for May and not me. I feel that I am unfair billed for this account. I will pay what is due by my for June BUT not May. This is now a good time for me then to move my account to another service provider if this is the service that I received. Im with Vodacom for 20 years and the service just get worst

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2018, 14:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team