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Nhlanhla N

1 reviews | Active since Nov 2017

21 Nov 2017, 09:20

Unfair

I was recently Handed over to Hammond Pole and Attorneys an external debt collection agency to collect on behalf of Vodacom which I accept that I didn't pay them for a while but once handed over I made a payment arrangement to settle the account with 3 payments. I played my part and kept to the arrangement but Vodacom has failed to update my details at the Bureau and I still get sms's from the debt collectors that my account is still with them even after they sent me a settlement letter. I just want this account closed and my name cleared at the Bureau.

0
Replies (1)
Vodacom
Vodacom's reply21 Nov 2017, 09:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,