1 reviews | Active since Nov 2017
Unfair
I was recently Handed over to Hammond Pole and Attorneys an external debt collection agency to collect on behalf of Vodacom which I accept that I didn't pay them for a while but once handed over I made a payment arrangement to settle the account with 3 payments. I played my part and kept to the arrangement but Vodacom has failed to update my details at the Bureau and I still get sms's from the debt collectors that my account is still with them even after they sent me a settlement letter. I just want this account closed and my name cleared at the Bureau.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
