WG
Wim G
1 reviews | Active since Dec 2018
20 Dec 2018, 14:45
Unexplained loss of Vodacom airtime.
I am a pay-as-you-go subscriber of Vodacom's. Even if I do not use my cellphone at all, if I have say R50 airtime on day one, the next day this has gone down to R45. And this carries on day-after-day even if I don't use use the phone at all. I have been to the local Vodacom shop but they don't even know what I'm talking about. I have established that I am not a Wasp subscriber and am therefor at a total loss for an explanation. Is there anyone out there who can possibly throw some light on this?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Dec 2018, 15:16 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Dec 2018, 15:16
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Dec 2018, 16:28 Dear Wim
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Vodacom's reply20 Dec 2018, 16:28
Official
Dear Wim
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
WG
Wim G's updateReviewer Update
20 Dec 2018, 16:50I am suitably impressed with Vodacom's response to my query.
The person who phoned me was not only knowledgeable but also very helpful. I have been informed by him that the cause of this R5 per day debit has been sorted out and will cease 3 days from today.
Not only that but I have also had my airtime credited with R200 as a gesture of goodwill. I am most happy with the prompt service and give them at least 5 stars.
WG
Wim G's update20 Dec 2018, 16:50
Reviewer Update
I am suitably impressed with Vodacom's response to my query.
The person who phoned me was not only knowledgeable but also very helpful. I have been informed by him that the cause of this R5 per day debit has been sorted out and will cease 3 days from today.
Not only that but I have also had my airtime credited with R200 as a gesture of goodwill. I am most happy with the prompt service and give them at least 5 stars.