Unexplained intermittent fibre connection resulted in disconnection

I have been calling Vodacom fibre support for the last 2 weeks reporting that I have intermittent connection issues where my fibre would disconnect between 10 and 11 am for about an hour at a time. Then it escalated to being a disconnection in the morning, then I'll have internet but it will disconnect at 7 PM as well for about an hour +. Each time the fibre link goes down, not just the internet connection.

For each disconnection I call and report the issue in real time hoping I would get a solution but I've had no luck. Eventually a SR was logged on the 15th of March - SR*** - however the person in charge of my ticket escalated it to back office and I have not heard from them since even though I've been calling the whole of this week following up :/

Yesterday the consultant I spoke to could see on their end that this issue has been happening since February 26th or so and I still have no explanation why, and as I write this review I have not had fibre since Thursday 20th March 8 AM as it just disconnected and I do not know why.

This is not the great service I usually expect from Vodacom and would not like to seek an alternative ISP because of this