cC
conrad C
1 reviews | Active since Aug 2011
12 May 2020, 09:16
Unexplained High data usage
Good day
Please indicate how 50Gb of top up data was used on 26 & 27th April. ie The R209 Top up purchased and not the monthly package. Sun & Mon (public holiday) There was no business or online schooling/streaming done on these days. You need to be more specific regarding usage over these two days. To say that the query is closed is unacceptable. I do not believe that it is possible to use that amount of data over 2 days. Conrad Le Chat
Reference Number:
SR***
Customer:
LE CHAT CONRAD
Site:
OWNER (ZE1***5)
Service Request Status:
Closed
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 May 2020, 10:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2020, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
cC
conrad C's updateReviewer Update
15 May 2020, 09:33Vodacom still has not contacted me. Avoiding explaining how my data was used. E-mail me so that I can have proof of contact. I will refer this matter to the relevant Ombudsman.
cC
conrad C's update15 May 2020, 09:33
Reviewer Update
Vodacom still has not contacted me. Avoiding explaining how my data was used. E-mail me so that I can have proof of contact. I will refer this matter to the relevant Ombudsman.
cC
conrad C's updateReviewer Update
19 May 2020, 17:57Your usage report indicated that 50Gb was use in 2 days. A Sunday & a public holiday where usage was low. This amount of usage is therefore impossible. Vodacom is being deliberately vague about the specifics of this usage and just basically sayin that their records show that the data was used.
I do not believe Vodacom. They have ****** my data.
I do not believe Vodacom. They have ****** my data.
cC
conrad C's update19 May 2020, 17:57
Reviewer Update
Your usage report indicated that 50Gb was use in 2 days. A Sunday & a public holiday where usage was low. This amount of usage is therefore impossible. Vodacom is being deliberately vague about the specifics of this usage and just basically sayin that their records show that the data was used.
I do not believe Vodacom. They have ****** my data.
I do not believe Vodacom. They have ****** my data.