LN
Landiswa N
1 reviews | Active since Jul 2013
27 Jun 2018, 07:52
Unexplained data/airtime usage
Data usage active although mobile data has been manually switched off! Discovered this yesterday but call centre agents inform me that it has been happening for a while now. According to their resources, mobile data has not been switched off but I don't understand how this could be as it is switched off on my side. They have explained that my apps could be updating on mobile data but again this is not the case as the setting is on 'update on WIFI only'run. Last night, all apps, WIFI and mobile connections were switched off but still airtime is being used for mobile data charging out of bundle rates! How can this be when all apps, WIFI and mobile connections were switched off???
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Jun 2018, 09:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jun 2018, 09:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LN
Landiswa N's updateReviewer Update
27 Jun 2018, 11:46Received 10MB of promo data this morning, that data and airtime still depleting although mobile data has not been switched on today.
LN
Landiswa N's update27 Jun 2018, 11:46
Reviewer Update
Received 10MB of promo data this morning, that data and airtime still depleting although mobile data has not been switched on today.
Vodacom's replyOfficial
28 Jun 2018, 11:28Hi Landiswa
As discussed, feedback was provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jun 2018, 11:28
Official
Hi Landiswa
As discussed, feedback was provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,
LN
Landiswa N's updateReviewer Update
28 Jun 2018, 11:52Thank you for feedback. I am not entirely satisfied with explanation of what possibly could have occurred but am satisfied that my complaint was investigated. I will observe usage with the data given as advised.
LN
Landiswa N's update28 Jun 2018, 11:52
Reviewer Update
Thank you for feedback. I am not entirely satisfied with explanation of what possibly could have occurred but am satisfied that my complaint was investigated. I will observe usage with the data given as advised.