Unexplained Contract Charges From Vodacom Contract

<p>So yesterday Vodacom ran a debit order on my account and overcharged me. I spent my whole morning yesterday trying to get my money back. To those of you who have never been in this situation let me explain to you how poor the customer service is:</p> <p>I had to call their accounting department, over 10 times, each call ran for over 15 minutes, out of all that 15 minutes, you spend about only 2 minutes talking to a person and the rest of the time on hold because the "system is slow".</p> <p> </p> <p>After all that time, no one explains to you where your money went, why the debit order was overcharged. I was not even given an invoice to explain the charges. And even after they have debited me, my account still shows as owing.</p> <p> </p> <p>So eventually, I called one of their finance departments and spoke to some lady, I went over my invoice with her and she couldn't explain why I was overcharged. I was issued a reference number regarding my problem, and I was promised a call within the next 24 hours. 1 day later, I am still waiting for a call!</p> <p> </p> <p>I am completely annoyed by this. This is not the way customers should be treated, so to those of you that are planning on getting cellphone contracts with Vodacom, really think twice.</p>