TN
Tshegofatso N
1 reviews | Active since Aug 2018
09 Apr 2023, 01:38
Unexplained contract
I took a contract with vodacom for R199 a month. Now I am told that I have to pay R700 for an open line which I was not told about. Took me over an hour on call with Mthokozisi customer care whom I told I don't want the open line but he said I cannot change it before 3 months. I also asked him to transfer me to their IT/Technical department as my email is on use with another number which I want to deactivate, he told me to create another email because they cannot help me and he hung up on me.
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Replies (2)
Vodacom's replyOfficial
09 Apr 2023, 10:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2023, 10:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Apr 2023, 12:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the relevant credit was processed and deletion of the email profile can take within 24-48 hours. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Apr 2023, 12:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the relevant credit was processed and deletion of the email profile can take within 24-48 hours. Regards Consumer Website Team
Best regards,