Unexplained billing on a cancelled Vodacom contract

Good day

I’m lodging a complaint against Vodacom SA. My contract expired 2022 Sept and I have been paying them monthly as they have been disconnecting my line. Since the beginning on this year my usual payment amount doubled even when they have received a payment from me. When I enquired I was told about the airtime advances that I have taken of which they have also been deducting from when I buy airtime meaning I have been double paying.

Last week I called them to request the contract to cancelled as I’m suffering from this exploitation and I was told to wait for 72 hours till that happens.

I called them now they tell me I’m owing them triple the amount. Again I paid them immediately M, when I call them now they are telling me to wait for another 3 days of which they are still billing me. The next thing the call centre tells me I’m rude when I explain what I have struggling with.

I have receipts of payments and I’m tired and suffering financially because of what Vodacom is doing. Ever since my contract ended, there’s been an additional R300 that they have been billing me for and still don’t understand how.

Kindly help me cancel my contract with Vodacom

Regards Palesa Gardner