CL
Cobus L

1 reviews | Active since Mar 2015

16 Mar 2015, 10:51

Unexplained Billing Items -CLIP, itemized billing

I have ported from Cell C to Vodacom with much regret now. The sales consultant told me that they will be deducting R669 from my account for my new contract when in fact they now deduct R1104. The sales consultant seems very nice and flies through the contract with you and does not notify one that you must/can apply for value added services. He never presented me with the information or option to include itemised billing and CLIP. I have never had this issue with Cell C or MTN. Must I now pay extra for these services when I was not notified of the option, and pay extra to my already expensive contract and still receive bad service? I ported with the promise of excellent service but now regret this move since the service was even better with Cell C.<br> <br> The weekend I went to Menlyn Vodacom shop and they told me that I could have added a gig of data to my contract for only R99 per month if I did it with the start of my contract. Now if I want a gig of data extra I need to pay R129. This is horrible service and hope that Vodacom will set this right!

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2015, 11:57
Official
Hello C101,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,