Unexplained airtime drain
<p>I've been on the same Vodacom contract for 4 years, never ran out of airtime. Since my recent handset upgrade, my airtime is drained within the 1st week of each month and Vodacom customer care says it's my background apps draining my airtime. I reset my usage at the begining of the month, and after my airtime ran out today, I checked, and the data pushed and received by my Iphone, was less than 200 mb of cellular data since the begining of the month.</p> <p> </p> <p>So Vodacom, how do you explain my uChoose 350 plus 1 GB data bundle run out in 9 days?</p> <p> </p> <p>Looking forward to hear from you</p> <p>Werner</p>
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Replies (3)
Vodacom's replyOfficial
10 Mar 2017, 07:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2017, 07:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Mar 2017, 15:07The reported instance has been reviewed and addressed.
Kindly refer to our correspondence communicated
Best regards
Elroy
Best regards,
Vodacom's reply27 Mar 2017, 15:07
Official
The reported instance has been reviewed and addressed.
Kindly refer to our correspondence communicated
Best regards
Elroy
Best regards,
's updateReviewer Update
27 Mar 2017, 15:36I have not heard from Vodacom since my post...
's update27 Mar 2017, 15:36
Reviewer Update
I have not heard from Vodacom since my post...