GM
Gavin M

1 reviews | Active since Jun 2015

09 Feb 2023, 09:47

Unexplainable Vodacom

Did upgrade 4 Feb. Received upgrade qoute. Saw device/handset fee on it for next 7 months. Understand that part. Called to arrange to pay off the device/handset. Received qoute from premature cancellations . See on it A with subs balance of contract one month and amount. It shows B device and amount.

Confused. I was told over phone contract will continue and I must pay the device amount and write on qoute that I am only paying the device and contract must continue until 2025.

I just want to get device out of my way and not part of my contract foe the future.

My confusion : do not understand why it shows A one month contract subs payable and B device.

Can someone explain that to me please.

Why is it so confusing??? I was told will get qoute with amount R1288 inclusive of vat and must write paying only device on the qoute however it shows one month subs and device giving me a bigger amount. Now I pay the bigger amount whilst I must write pay only device which is marked B. But I must pay marked A also with it.

Will this not even confuse Vodacom too?

Please make contact as what I was told is different to what I see on the qoute.

I have called few times and not retentions/accounts/cancelations can give me answer as to the qoute they sent me.

Can someone please explain to me as I want to pay.

0
Replies (1)
Vodacom
Vodacom's reply09 Feb 2023, 12:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team