GB
Gugu B
1 reviews | Active since Nov 2011
01 May 2021, 15:51
Unexplainable data gone from my account
I cannot believe that in a space of 15 hours 5 gigs of data has been used up. I mean what happened to the night owl data not being used. Please recify this as I don't belive that from 12am - 4pm 5 GIGS OF DATA CAN BE GONE? HOW?
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Replies (2)
Vodacom's replyOfficial
01 May 2021, 15:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 May 2021, 15:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 May 2021, 15:59Dear Gugu Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2021, 15:59
Official
Dear Gugu Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Vodacom Consumer Website Team
Best regards,