unexplainable data charge

I so angry with this damn service provider, I have been a loyal Vodacom customer from 1999. I think its about time we part ways because all that they doing lately is *********** their customers and you get a call center staff that can never give you straight answers.<br> <br> i called this morning and got through to Mkhayisile and advised him that I have R600.00 worth of airtime gone from my account, and he said he will check with the back office and came to tell that he is sorry its because my phone was updating, and I asked how can it update to the value of R600.00 and he could not give me answer he kept on saying he is sorry as for what no one know. When I asked for the break down of the costs he kept me on hold for less than 20second and came back to say he is sorry again and no answer to my request.<br> <br> I then spoke to Thessa Demnk one of the most useless supervisors I have spoken to in my life being in the customer service industry myself. She kept on giving me the same answers as her CSA. Vodacom is really taking my business with them for granted after 17years of being a loyal customer with them. I hope their competitors are studying their customers dissatisfaction and capitalizing on