Unexpectedly wonderful service from call centre during Covid

At a time when we it is almost impossible to get service at a call centre, the Vodacom centre was unbelievable. I didn't wait long at all, the lady informed me that because she was working from home, the call might drop. If this happens, I shouldn't phone back, she'll call me back. The call did get dropped, and she phoned me back!! The query could not be resolved because the systems had not been updated, so she said that she would phone me back the next day. And she did, I can't believe it.

(Of course Vodacom by default used up my daughter's airtime when she ran out of data, which is irresponsible especially seeing that there was some ruling regarding this, but I'm so overjoyed at the level of service at the call centre)