AB
Arthur B

1 reviews | Active since Nov 2020

05 Mar 2023, 20:35

Unexpected price increase

I received an SMS stating there will be an increase to my monthly repayment. When I called Vodacom the very helpful consultant that I spoke to assisted me to migrate to a cheaper contract however there is now FEES that I have to pay. Never in my experience have I seen that a term cell phone contract increases in price, deviating from the agreed upon contract amount. When taking out this contract online the consultants went through the T's and C's telephonically but never mentioned a possible increase. The long and short of the matter is that I cannot afford to pay the increased price and I would like Vodacom to call me and discuss the following two options:

1) we cancel the migration and the price stays the same for the duration of the contract 2) Vodacom waives the migration fees

The increase is not acceptable as Vodacom is breaching the contract we had signed.

I hope that Vodacom will be able to settle this matter in a way the treats the customer fairly especially considering the state of country at this point in time.

0
Replies (1)
Vodacom
Vodacom's reply06 Mar 2023, 07:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team