MD
Minki D

1 reviews | Active since Mar 2010

12 Apr 2016, 15:26

Unexpected GREAT service!

I was looking for vodacom within the construcion chaos of Menlyn to upgrade my contract. I found only a pile of rubble where Vodacom used to be and was sent to Vodacom Care Centre (next to Wimpy) by staff hosting a Vodacom pop-up retail booth opposite Edgars. I couldnt receive any service here, since they weren't yet using the system required for my upgrade. I was sent to Menlyn Village's Vodacom (which meant having to move my car, find parking again, ect, since the main mall & village aren't connected yet).<br> Seeing so many customers & no indication of a que / signage to direct me, I started getting quite annoyed with the whole situation.<br> Lindy came to assist me very soon after entering the shop. She was so friendly, knowledgeable and helpful! She assisted me quickly and effectively! She asked if I had a nano sim and I responded that I did (when I actually had a micro sim - oops!). I had to return to the shop later that day after realizing my mistake. Again, Lindy immediately spotted me and helped me right away!<br> She has a vibrant way of making customers smile and making any negative feelings vanish. She really is a wonderful asset to the Vodacom staff! What a breath of fresh air!

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2016, 15:31
Official
Hello minki.vandriel,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant personnel in question for appropriate recognition.

Regards
Vodacom Consumer Website Team