Unexpectable Customer Service for A Faulty Good which I am still left with!!

I have had such a bad experience with Vodacom. If i could rate a 0 i would because i am now stuck with something i paid for and never worked from the onset.

I purchased online their V Kids watch for my daughters birthday present and purchased the Vodacom sim card in store with the watch with me. Once I downloaded the App to se the phone up - the app didnt recognise my QR code and neither did it recognise the IMEI number when I used this as the second option.

I called Vodacom and they referred me to the online email address (eshop) as it was on online purchase. This is the first difficult thing as I am unable to connect with someone when still having problems.

I report the faulty watch to ask for a new one or a replacement or a refund on 8 June. I was told that I may have purchased the wrong sim card to be only sent the same sim card. I gave it a chance and still again the same problem. When reverting with this feedback and wanting to get a replacement enquiring how to give them this back I was first asked to confirm when payment went through. POP was sent. Then i was asked for the order number (which was provided initially) which again i gave. I never recieved a response since then. I have sent 4 follow up emails and seems now one is willing to respond to me yet i paid for this cash to get a faulty good!

I even went instore to ask how to get help and was referred to call the line again as they cannot help me. it seems impossible to get assistance over something Vodacom has taken my money for and has left my child with a not working gift since 6 weeks of back and forth to then no response