WP
Wouter P
1 reviews | Active since Oct 2017
25 Oct 2017, 14:02
unexeptable billing
Good day
I have a top up contract at Vodacom, I Pay R150 per month, I received an amount in arears for R546.99 I have not received a detailed statement after asking for a statement numerous times, I do not even know how its possible that this amount could be charged on my account, apparently its for reoccurring data I requested, I am not paying for something I did not received
regards Gerda
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Replies (2)
Vodacom's replyOfficial
25 Oct 2017, 14:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2017, 14:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Oct 2017, 15:34Dear Gerda
I trust that you are well.
Thank you for taking my call today.
As per our discussion and my email, the matter has been resolved.
Have a lovely day further,
HS
Best regards,
Vodacom's reply31 Oct 2017, 15:34
Official
Dear Gerda
I trust that you are well.
Thank you for taking my call today.
As per our discussion and my email, the matter has been resolved.
Have a lovely day further,
HS
Best regards,