Unexeptable

My line was disconected due to payment not going threw wich is understandeble but when I phoned to clear the problem they said I need to make the payment of R465.30 before activating my line again and then everything wil go as normal and the rest will be deducted end of the month. I made the payment and they sent me a message saying my line will be activated within the next 24 hours. 24 hours later I phoned again because my line was stil not activated, they then said I must pay R465.30 again before activating my line. After qeustioning the whole situation I just made the payment because I need my line activated we can sort the rest out later. The next day it was still not activated??? Vodacom said they would call me back and im stil waiting? I have been a loyal customer for many years and this is the type of service I get? This is unexceptable.