unexceptable bad service since 01/11/2016 because vodacom feels they can step on the little guy

<p>In October 2016 I upgraded my phone and theirs where my problems started I couldnt get the phone I wanted except if I pay in a fortune so I went for a phone where I still had to pay something in but not to much atleast in November 2016 I received a message from vodacom that i have reached my account limit and that they will be blocking my line I then immediatly phoned them and they told me that its there new computer system they are using and that they need to increase my credit limit because I took a more expensive phone than I was aloud to although I had to pay in the diffrance and then everything will be fine after them keep on blocking my phone everyday for about 5 days the problem was sorted out then they switched my phone off for not receiving funds so I paid R600 in to the account thats almost tripple my premuim so that I dont go behind again then i received my billing and I saw that everything that I have paid in was eaten up because apparently I added a data bundle witch I didnt want I requested that it gets taken off immediatly as i didnt request that witch wasnt done so In january i want to use my phone and theirs all my talktime gone so I phone Vodacom again just to here that I have added on apps that take daily subscription fees and the oldest one has been running for almost 6 years witch I didnt do and never did i pay for it until January mont so they tell me again on the 13/01/2017 that my debit order didnt go off again and that I have to pay them R238.25 so I go to my bank and see that the money didnt go off so i transfered the funds again I paid them R239 so on the 27th janaury 2017 they debid my account again for R238.25 although my debid date is for the 1st i thought ok that might be why they never receive their debit orders because i dont always get paid on the 27th although my payslip says the 27th and this problem started after my recent upgrade just to get a auto mated call from vodacom again stating that I owe them another R400+ because they are penilizing me R100 for every bounced debit and the data bundle still havnt been removed my query is still unresolved and i need to pay this or my line will be suspended so she says to me I need to speak to customer service about this problem and customer service says I need to speak to accounts but at the end of the day Im paying for their incompantance and their mistakes . Im a medic if Idont have a working phone with data I cant do my job everything we do works on our cell phones and whatsapp so no phone meens no job means im gonna loose my job and its all because of fodacoms incompantance . I feel this is very bad of vodocom treating paying customers this way after being a loyal pay client of theirs on contract for over 6 years and many years before that on pre paid</p> <p> </p> <p> </p> <p> </p>