Unevolved Issue since 12 August 2023

I am referring to my previous Hellopeter reviews posted on 05 Dec 2023 at 14:57 pm.

On Sat 12 August 2023, I called the cancelations department to cancel a contract. Now I am getting emails that I have 7 Days to settle the account!! I called customer service and was put through to the cancellations department again, who advised me to pay the outstanding balance & then put the cancellation through again, Vodacom will then look into the case and refund me if Vodacom was wrong. I sent an email regrading this 29 November 2023 ***, also with no response.

After my review Vodacom contacted me to resolve this issue, after numerous emails and phone calls the issue has not been resolved and is showing on my credit score.

On Tue, 16 Jul 2024, 16:45 ----------, <***> wrote: Good day,

As per system the credit was passed, did you speak to the collections department?

Why is it still showing on my credit score?

I was advised to call your IT department so they can update my profile, I feel this is not my responsibility.

Please remove this from my account.