LP
Lauren P

1 reviews | Active since Nov 2019

06 May 2021, 15:11

********* Vodacom

I've had a sim-only only contract on my mom's account for years. Vodacom refuses to cancel, even though it's month to month. Vodacom just keeps upgrading it every year without any signed paperwork and when we call them, or go into the nearest store, they say we have to wait for 2 years to cancel it which is very strange.

Cell C cancels all sim only deals after 30 days notice.

Vodacom's Elite Mobile, upgrades your device when you say cancel. They deliver the phone and expect people to sign paperwork.

It seems the sales people are under huge pressure to make target, in-turn they force older customers to upgrade by showing up with phones.

Vodacom are ******, they should be investigated!

0
Replies (1)
Vodacom
Vodacom's reply07 May 2021, 06:36
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team