********* Vodacom

Vodacom is an ********* company which is involved in ******* practices. I called in a few months ago to cancel my existing contract. The agent convinced me to go onto a lower package which I accepted. Instead of replacing the contract, Vodacom ADDED on the additional amount and have been overcharging me for the past 4 months. On calling the cancellations department, they confirmed that my case had been logged on the system and recorded, and that the employee was at fault and that I was owed a credit, and that they would 'call me back' to resolve. No one ever calls back. I have spoken to around 8 different agents over the past few weeks with no luck. But they are only to happy to sell, cheat and lie. On looking at Facebook comments to a recent Vodacom Facebook ad, it seems that I am not the only one experiencing this. When will Vodacom be held accountable for their ********* business practices toward customers? My case reference number is 1-***88 48.