FS
Francois S

1 reviews | Active since Sept 2011

09 May 2016, 09:35

********* treatment of Contact customers

<p>I have always been a client with Vodacom from the age of 21 i took out my 1st contract. Now currently i have a business phone and yet again i am very disappointed and utterly shocked with the ********* way Vodacom charges contract holders for data. I have a 1.5gig bundle and if the bundle runs out i can buy another bundle at very reasonable/affordable prices. (this unfortuntaly i only found out in April) after my shock bill that i was charges R1500 extra per month for data used. the shocker is that the data i used over was 2 gig. If i buy the bundle through the vodacom app 2gig only costs R250. Now how do you quantify that? it is exactly the same wether i buy the bundle or not i used 2gig. i am a client /contract holder with your company. Shocking to see the sneaky ways Vodacom would go to ***** money from clients.</p>

0
Replies (2)
Vodacom
Vodacom's reply09 May 2016, 10:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

FS
Francois S's update17 May 2016, 16:10
Reviewer Update
So no contact was made? How is that for Awesome Service? Easy to debit money every month and if a payment is missed you jump on your horse. Now that you are *****ing money from clients you don't care enough to assist?