********* treatment

My sister received a call from Vodacom in October 2015. She was on the Smart S package and was paying R 209 per month subscription fee.<br> Her current contract only expires in 2017. She mainly uses data and hardly ever send sms's or makes phone calls. The sales agent took advantage of the fact that her understanding of the English language is very poor.<br> The agent convinced her that she should upgrade to the Smart XL package which is R 735 subscription fee per month. She was told that she will save and should never have to pay more than R 735 per month.<br> The Smart XL package includes 400 minutes of free calls, 800 free sms's and only 800 MB of data.<br> Her bill now comes to R 1800 per month, while it use to be about R 900 per month. She can not afford it.<br> She went to a Vodacom store where she was told that she will have to pay about R 3000 to downgrade back to her original package.<br> This whole incident shows that Vodacom is not concerned about the client's needs, neither do they care about the client's ability to afford the package they recommend.<br> The least they can do is to allow her to downgrade back to the contract she has originally agreed to and signed for.<br>