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I have signed several Vodacom contracts for more than 15 years. For the past years I have cancelled my contracts because of terrible service. In November 2021, I wanted to cancel my last contract with Vodacom. A consultant convinced me to upgrade to a router which I did. I told him that the contract SIM card is in Polokwane and I will not travel to the Province soon as I live in Gauteng. He assured me that a new SIM card will be couriered to me in November. There is not need to activate it. The old SIM card will stop working on the last day of November. On the 1st of December, I tried to connect the SIM card. There were connection problems and I was told that the SIM card will start working from midnight. On the 2nd of December, the SIM card was not active, I went to the nearest Vodashop and I was told that the contract is active. However, the SIM card is not. I contacted Vodacom to activate the SIM card. This morning, I put the SIM card in the router, the device only worked for 20 minutes and stopped. I contacted Vodacom yet again, I was told to remove SIM card for 10 minutes. This did not help. A consultant phoned me an hour later, I told her that the device is defective. She told me that 14 days has lapsed since the device was delivered. I should have tested it 14 days after it was delivered. How was I going to test the router if her colleague who convinced me to upgrade the contract sent the SIM card and a router at the beginning of November knowing that the old SIM card was in Polokwane and I could not access it soon. I was told that if I sent it to the nearest Vodashop, they will charge me to fix it. I inquired about cancellation, 3 days after the contract started, I was told that there will be penalties, I will be liable for the whole 24 months since the contract has started on the 1st of December 2021.

If I do not have a router, it means I cannot use data. I contacted cancellation department and spoke to one lady, she asked me to hold for 25 minutes. She transferred me to aftersales which did not help. Vodacom has lowered its standard since I took my first contract with them in 2006.