MP
Michael P

1 reviews | Active since Feb 2014

22 Dec 2018, 09:18

********* tele-call contract renewal

I got a phone call from Vodacom telling me that I have a contract that includes a phone and that I have been paying over R200 extra per month for a phone that was already paid off over two years before, would I like to stop paying that amount? I was impressed and I obviously agree to the reduced monthly payments and with the terms and conditions.

I was given no other alternative but to accept the change or continue paying the additional fees. I now find that that was my acceptance to extend my contract for an additional 2 years.

I recently found out about the contract renewal when I wanted to upgrade to a new phone and that I had to wait for the contract to expire - it should have expired years previously. Being a tad upset I contacted Vodacom and spoke to a senior manager and was told that I had agreed to the terms and conditions and that is the end of it, no further discussion.

Needless to say, when my contract terminates I will be leaving Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply22 Dec 2018, 10:14
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
Vodacom
Vodacom's reply24 Dec 2018, 13:07
Official
Dear Michael, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)    
MP
Michael P's update31 Jan 2019, 11:32
Reviewer Update
Whilst I appreciate the response and the action taken (or lack thereof) I have just found out that the situation went from bad to worse. The manager from head office assured me that he would terminate the contract and switch to month-to-month. I was please. However today I receive a bill for R549 which is almost twice(2x) my previous month. I went into Vodacare and was told that my contract hasn't been terminated they have merely taken the monthly discount off which resulted in a significant increase in the monthly bill. This is totally unacceptable.