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LB
Lynda B

1 reviews | Active since Sept 2016

20 Sept 2016, 17:55

********* SERVICE BY VODACOM

<p>I have been put onto ITC by Vodacom for an item I never received. Despite hundreds of calls and visit to Vodacom in Midrand they refuse to assist me and no-one is sorting out the problem. I have been shunted around from 1 department to the next and if the consultant doesn't want to help, all they do is cut you off or tell you to hold of put you through to another department. The Service request numbers they gave me is non-existant!... Even Vodacom Midrand did not help. </p> <p>I am on a VIP Package and due for an upgrade....But they won't upgrade me because they have put me on ITC for something I never received. I am taking this up with the Consumer Counsel and the Ombudsman. </p> <p>NOBODY SHOULD USE VODACOM!! </p>

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Replies (2)
Vodacom
Vodacom's reply21 Sept 2016, 07:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LB
Lynda B's update26 Sept 2016, 10:04
Reviewer Update

********* SERVICE BY VODACOM and *******LY LISTED ON ITC FOR AN ITEM I NEVER RECEIVED!!!

Kindly be advised that Vodacom has not yet made contact with me. I have also sent several emails to the Legal Department attaching the OBF from Autopage but no one has responded to my email or even phoned me.

I am on a VIP contract and due for an upgrade. Vodacom has listed me on ITC and therefore will not upgrade me.

I am still waiting for a response from the Legal Department.

Lynda Saunders