UC
Ursula C

1 reviews | Active since Oct 2015

10 May 2016, 11:34

********* Service

<p>A very looong story short.</p> <p>I app**** for two My Meg 500 contracts accompanied by two laptops @ R389 per contract. I signed and contracted this deal at Makro Vaal on the 20/04/2016. All was done and I was ready to go. After activating the data ****els, I realized and found out that two Smart Small contracts were activated with Samsung Galaxy S7 phones.</p> <p>Makro Vaal ***isted me and confirmed with Vodacom on 09/05/2016 that the contracts were wrongly activated.</p> <p>After enquiry of more than an hour, Vodacom said they want to confrim via their voice recording who's fault the activating of the wrong contracts were. Vodacom then rep**** to Makro Vaal and confirmed that it was a mistake on their side, after listening to their voice recording. Vodacom confirmed that they will cancel the contracts and fix the problem. Just to find out, that they Debited my account with R2490.00 last night for contracts I never signed. According to me this ********* and *****. The ammount should have been only R1076 with my existing line.</p> <p> </p> <p>How are you going to fix this?? As We have spend more than 5hours already to fix a mistake that was never mine. Not only are you *****ing my money but also my time. Which is also costing me a lot of money. </p> <p>If this is not resolved within 24hours. Tomorrow 13:30 I will take further steps and make a case of ***** and theft.</p> <p>As you are *****ing my money!!!!!!!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply10 May 2016, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team