********* Sales with no recourse from provider

On the 20th Dec on the Mondomobile agents contacted me on behalf of Vodacom to upgrade my primary phone line. I have asked the agent 3x times on the call if the new device supports google which she assured me it does- the device in question the Huawei Nova 8i. The devices does not support google related services like the youtube app which I use daily. The agent pushed through the sale so that she can earn commission knowing she is selling a phone to a client that does not support what they specifically asked for.

When received, the new devices on the 22nd I started setting up the device. After a lot of struggle I contacted the customer care centre 082 135 on the 23rd to see why I could not instal the youtube app on the phone at which point I was advised that the device does not support google services. I was then advised to contact MondoMobile to do the reversal as they did the upgrade.

On the 24th I spoke to Sue at Mondomobile customer care to resolve the very disappointing situation of the ********* sale and to have the matter rectified. One of the devices was for my sister for her Birthday (which falls on Christmas day). Sue advised that they would need to collect the phones, do an upgrade reversal, and then only can I go to the Vodacom shop to get the correct device. She said she would arrange for an urgent collection on the 28th Dec.

Today is the 29th, I now had to spend hours on the phone to Mondomobile and the devices has still not been collected, I sat at home like a fool for a whole day waiting for the courier to collect the *********ly sold phones, the upgrade is still not reversed and the matter is still unresolved .I am still stuck with a device that serves no purpose as it does not have the functionality I specifically asked for, and Mondomobile (Zamekile) advised me that I should follow up with the courier to collect.

I have requested that I be allowed to return the devices to my local Vodacom store to allow me to quickly resolve the matter however I was advised that because the upgrade was done by Mondomobile that they will need to resolve the matter. As a business person I can understand that you have different service providers and each play a role, as a client I find it completely unacceptable that I have to be inconvenienced to this level of spending hours on the phone, sitting at home a whole day waiting for *********ly sold products to be collected (just cause some person wanted to earn commission), and then still having to sit here wasting more of my precious time typing up this complaint in an attempt to have this matter resolved.