JS
Jacques S

1 reviews | Active since Jun 2017

11 Oct 2022, 15:43

********* sales behaviour

I recently upgraded my daughter's account. The salesperson Thabiso was unsure as to the offer that were available,could not access all of the offers and gave contradicting advice. Words like,Im not sure, maybe and I dont know was the theme of the conversation. Eventually I could find a deal that was suitable for me to get 2 phones. Upon enquiring why the phones have not been delivered yet I was now told that the phones are on backorder and will take another week to be delivered. Why was I not informed that the phones will take this long to be delivered. I could have gone to a store to get a different deal but to lock me in this information was not disclosed. Now my daughter leaves on her school trip without the phone I promised her. THis seems a bit *********. I would please like vodacom to deliver the phones to me by tomorrow 12 Oct 2022. Failing which... you can go ahead and cancel my contract at YOUR cost.

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Replies (1)
Vodacom
Vodacom's reply12 Oct 2022, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team