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Amy A

1 reviews | Active since Oct 2021

08 Sept 2022, 08:26

********* Practices by Vodapay/ Vodacom

On 2 September I purchased a voucher for R500 on the Vodapay App. It is now 8 September and I still have not received the voucher code. I have been in contact with support agents since then, but still the transaction has not been honored, nor have I been refunded. I am out of pocket of R500, while Vodapay is ‘working on it’. Be very aware. They accept donations, not transactions.

I wonder how quickly they’d react if I didn’t pay my phone bill, or if it was me owing them R500?

Can we blacklist a company ? These large corporations get away with **************** with no repercussions whatsoever.

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2022, 09:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team