********* practices

For more than a month now ive been struggling to sort out unauthorised subscriptions on my line. I logged a complaint and vodacom removed them and passed a credit. My problem is that the v live subscription keeps being activated. Note, i did not sign up to it and dnt tell me im in charge of the handset. On Waspa website, vodacom says that the have a 2 stage opt in service. Where is that? Vodacom is prcticing the same ********* behaviour as other third party vendors. With my complaint i asked to see proof that i signed up and want all subscription blocked. I was told they they cannot be blocked. Now explain to me how can a multi billion rand telecommunications company not be able to block these things but you can bill me. Once again, the reason cause you practice the same ********* behaviour. With regards to the proof, im still waiting. I called in again and asked to speak to a team leader or manager as i need to follow steps in order to lay a complaint with Icasa and im still waiting. I want a senior staff member to call be and provide me with proof that i subscribed to v live , and all subscriptions blocked. Oh and by the way when they cancelled it not even a day later it subscribed me to the service again, this while my phone was not being used. If you cant sort the problem out let me know so i can take it further.