********* practice - Vodacom

<p>In december 2015 I upgraded my cellphone as it was due to be upgraded. My plan was changed and life was great, when I needed to top up on data I would, my installment was the same every month (this was previously a problem with extra fees being added without my knowledge).</p> <p> </p> <p>Last month i received a call from a lady from Vodacom advising me she would be giving me more data for less than R100, after she assured me there would be no change to my contract, only that I would receive more data the following occured:</p> <p> </p> <p>My caller ID stopped working (this means I cannot see who is phoning me and she assured me this would still work)</p> <p>I no longer have airtime - all the airtime I had accumulated is now gone</p> <p>I have "minutes" and "sms's" which is why I changed my contract when I upgraded in the first place as this was not something I needed</p> <p> </p> <p>I have tried to call the call centre about 7 times today, each time i could either:</p> <p> </p> <p>Not get through as I have exceeded my number of calls (BTW I have not called them since December)</p> <p>Call got dropped in my ear</p> <p>Transferred incorrectly</p> <p> </p> <p>This is becoming really frustrating, I have run out of data and cannot repurchase as I no longer have a top up option.</p> <p> </p> <p>This is unacceptable. I did not sign for a new contract - I want the call recordings, this woman phoned me and then phoned my husband to confirm and both of us requested feedback.</p> <p> </p> <p>Please contact me to resolve.</p> <p> </p> <p>Regards</p> <p>Very angry customer</p> <p>Jade Thomas</p> <p> ********** 756</p>