MM
Makhosazana M
1 reviews | Active since Nov 2019
06 Nov 2019, 17:17
********* practice
Vodacom upgrades my contract without my consent then further made me pay to keep the sim number after I had cancelled the contract without any reimbur*****t. I was listed R200 without being told and I settled the account. Now it’s been over a month and everyday I’m told they’ve sent the settlement letter but I haven’t received anything. It’s totally disgusting, ********* and unfair consumer practice!!
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Replies (2)
Vodacom's replyOfficial
07 Nov 2019, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Nov 2019, 14:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Nov 2019, 14:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team