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I wrote a complaint against Vodacom this week on different platforms. I was contacted saying the refund will be done. I then requested confirmation that the correct amount will be refunded and confirmation that the correct debit order amount as per the sales agreement will take place end May. I received sms's saying my query has been resolved and closed by the Social Media team. My Hello Peter complaint closed as resolved by Dominic. RESOLVED HOW? WHERE? I have not received the confirmation I have requested. I have submitted a formal complaint to the National Consumer Commission today as I cannot be begging for confirmation that is my right receive.