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I have recently upgraded my contract, the agreed contract costs R607pm which includes a free device and new number. Without any confirmation or authorisation they deducted Thousands from my account for the device and connection of the new number. Surely this is against the law to do without my consent. My query has been logged by 2 depts and I still have no progress feedback. When speaking to a Solutions Expert i was told i have to wait out their process 7-14 AFTER it gets approved even though this is THEIR system error.