********* PRACTICE

After seven months into my 24 month contract Vodacom has unilaterally decided to discontinue with my 100 minutes monthly allocation. I have spent a total of four hours with staff in different departments who cannot resolve a simple problem. Staff named Lebogang Ndlangamamandlal and Ismael Ncube are some of the staff who cant assist. Surely there is a legal contract between a customer, whose bank account gets debited religiously every month, and Vodacom. How can they be allowed to carry on business this way. A customer cannot get access to senior staff as their so called team leaders never bother to return calls. Even the CEO's office DOES NOT bother to return calls or reply to emails. This goes beyond pathetic service, its into ********* behavior. I DEMAND, as a customer whose account is up to date, to get a call from the CEO's office to resolve my issue. My number is ***.