ZM
Zinzi M

1 reviews | Active since Aug 2018

10 Feb 2023, 18:22

********* practice by Vodacom

I am a disappointed customer. I am amazed at how Vodacom can displayed such ********* practice to its loyal clients.

I have contracts with Vodacom and one of the contracts is for an iPhone which is used by my teenage daughter. Vodacom RewardsCo partners phoned my daughter, they did not confirm who the account belongs to and proceeded to offer her some rewards thing (RewardsCo) which is now pending, without my consent as a loyal paying account holder. Which will require a monthly payment of over R500.

This is truly unacceptable. Is this how Vodacom treats its loyal clients? by tricking school going teenagers? and not phoning account holders? Which account is this going to be debited from? The answer is MINE. The question is, Did I agree to this as an Account holder? The answer is NO.

I need this RewardsCo thing canceled. I, as an account holder, did not agree to this.

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2023, 14:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team