CS
Carsten S

1 reviews | Active since May 2013

26 May 2017, 13:00

********* Practice

<p>I have a very high Level Client that I built tracking solutions for using Vodacom SIM Cards. As it happened the SIM Cards were not used for more than 6 months and although there was still Airtime loaded on them when we now wanted to use the devices I stood there embarrased that nothing worked. Eventually I found out that the SIM Cards were all Admin locked. I then drove to Vodacom Canal Walk and was told the numbers have been deleted and already given to other Customers. PLUS all money that was there is no GONE! Firstly there is nothing in writing that I was given to say that Vodacom has any right to delete our SIM Cards if they are not used. Secondly they have committed theft by *****ing the remaining money that was still loaded. I am considering suing Vodacom as this is totally unacceptable. They have no idea how much work they have now caused to replace those SIM Cards as this is not just a simple application. We have subsequently decided to take our business to another provider!</p>

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Replies (4)
Vodacom
Vodacom's reply26 May 2017, 13:44
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 May 2017, 13:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 May 2017, 08:13
Official

Dear Client

I would like to apologise for any inconvenience caused.

Please note that the inactivity rule is mentioned in the terms and conditions on the Vodacom website which you are referred to on the prepaid starter pack.

We have also responded to you via email in order to assist with the airtime issue.

Kind regards

Vodacom Consumer Website Team

Best regards,

CS
Carsten S's update28 May 2017, 18:48
Reviewer Update

It still puzzles me that the very first SIM Card that I bought more than 2 years ago for the same purpose is still active although it had absolutely no Airtime on it and wasn’t used for more than 6 months??? So that contradicts any logical reason to try and justify why the other cards should be deleted!!!